Confirm. The app may ask you to confirm it's you first, with a code, your passkey or your authenticator app.
You're signed out on every phone at once, and the firms you're connected with are told your account is closing, so they can reach you another way. The account is deleted 30 days later. Changed your mind? Sign in to TaxTron Connect before then and your account stays; the firms are told that too. We email you the date.
Want a copy first? Download your documents from My files, and the rest from Account, Download your data.
Have a subscription? Deleting your account doesn't stop the store charging you. Cancel first in your App Store or Google Play settings. If you don't, we treat the deletion as your notice to cancel from the day you ask, and refund any later charge.
Without the app
Write to support@taxtron.ca from the email address you sign in with, or give us the mobile number you sign in with. We reply to that address or number to confirm the request is yours, then delete the account within 30 days and tell you when it's done.
What is deleted
When the account is deleted (30 days after you ask in the app, or when we act on your request by email):
your name, email address and mobile number, apart from one contact kept while a plan is still renewing (see below);
My details, your mileage log and your ledger;
your passkeys and authenticator app;
your phones' names and notification addresses;
our copy of any answers or corrections you sent a firm that it hadn't accepted or declined;
your files in My files, and your connections with firms.
The firms you were connected with are told. To use TaxTron Connect again, you need a new invitation.
What is kept, and for how long
The security log of sign-ins and account changes: IP addresses for 12 months, the log for 24 months.
The log of one-time codes we sent: 30 days.
Messages and documents you exchanged with a firm are part of that firm's records, and the firm keeps them as its obligations require (for tax records, usually at least six years). Ask the firm about them.
Requests a firm answered: corrections a firm accepted or declined, and requests to become a client that it accepted, stay in that firm's records, with its reply. A request to become a client that a firm declined stays for 3 years after the firm declined it, then is deleted.
Your subscription: deleting your account doesn't stop the store charging you, so cancel in your App Store or Google Play settings first. If you don't, we treat the deletion as your notice to cancel from the day you ask, and refund any later charge. Until the plan ends in the store, we keep only one email address or phone number, to send you the notices the law requires and to refund you; we then delete it. Our record of the subscription stays, under an id that no longer names you, for 3 years after the subscription ends, in case of a billing question or a claim. We then delete it, with the copy held by RevenueCat, which handles our subscriptions. Apple and Google keep theirs under their own policies.
Notices and refunds: we keep a log of the notices we send you about your plan for 3 years. If we pay you a refund directly, we keep that record, with your name, for 6 years after the end of the tax year it belongs to, as tax law requires.